成就
第一部分(1 ～5問)
問：談談你的一項主要成就。
答：我在XYZ批發俱樂部取得的業務成績的確讓我感到自豪。我相信這種類型的公司在今後幾年會蓬勃發展。
用實例來證明你的成就。不要大篇幅地描述情形，重點回答你采取的行動和取得的積極成效。麵試官想知道你能為公司做出什麽貢獻。
Q:Tell me about a major accomplishment.
A:Im really proud of the business I obtained with XYZ Wholesale Club. I believe that these types of companies will continue to thrive in the next few years.
問：談談你對團隊作出的一次貢獻。
答：通過我的努力向客戶顯示我們團隊有更強的凝聚力。我認為我們的實踐和準備工作已說明我們在係統安裝細節上能做到全力負責。最後，我們與客戶達成協議。
告訴麵試官你在團隊中工作時的主動性。以具體的例子證明你作出的貢獻比團隊所期望的要多，而全團隊也會對你的貢獻加以讚賞。你在團隊中扮演什麽角色？
Q:Talk about a contribution youve made to a team.
A:I helped my last team put together more cohesive presentations for a client. I think our practice and preparation made a statement about how committed we would be to the details of the system installation. In the end, we landed the account.
問：談談你為公司做過的特殊的貢獻。
答：我在上一份工作中連續3年參加聯合方式活動。我相信這是重要的活動，而且公司很難找到自願者參加，因此我參與了。
讓麵試官知道你能作出比雇主期望的更大的貢獻。如果你被聘用，在哪些環境裏你發揮得最好？你能向機構作出哪些獨特的貢獻?你還能怎樣做？
Q:Talk about a special contribution youve made to anemployer.A:In my last job I ran the United Way campaign for three consecutive years. I believe its an important cause, and I know it's difficult for the company to find volunteers, so I stepped in.
問：談談工作以外的一個組織，這個組織由於你的參加而受益匪淺。
答：我加入了青少年成長組織。我是學經濟學的。有的中學生看到報紙的內容和看到經濟如何影響生活的內容就會很興奮，我喜歡看到他們那興奮的樣子。
詳細談談你自願參加機構的主動性，比方說慈善機構等。換句話說，什麽是促使你參加那些活動的重要因素？你的雇主能因你加入這些機構而在某種程度上得益嗎？你屬於哪種合作類型的公民？
Q:Tell me about an organization outside of work that'sbenefited from your participation.
A:Ive been involved in Junior Achievement. I was an economics undergrad, and I liked seeing the highschool kids get
excited about what they read in the paper and about how economics affects their lives.
問：舉例說明你作出的貢獻比期望的要大。
答：我的上司要我接手所有未收集到的賬戶。我收回的賬戶數目比他定的指標高出20%。我讓大家相信我能夠盡力解決基於大家需要的問題，而且我是通過詢問他們的困難著手的。他們想做什麽的話，通常都會聽我的意見。
舉例說明你曾經真正出色地完成了被委派的任務，同樣你也可能在新的崗位取得類似的成績。換句話說，你向麵試官暗示，被聘用後你會在哪些環境下發揮得特別好。
Q:Give me an example of a time you delivered more than was expected.
A:In my last job my boss asked me to take over all the uncollected accounts. I was able to recover 20 percent more than his goal. I convinced people that I was willing to work out an affordable schedule based on their needs, and I did this by asking about their problems. Once they vented, they would usually listen to me.
第二部分(6～10問)
問：你感到最自豪的成就是什麽？
答：令我最自豪的是在個人管理下，我們醫院在第一年就實現了盈利。既然這個目標已實現了，我正準備在另一家醫院做同樣的工作。這就是為什麽在這一行中那麽多人向我請教的原因。
你的回答應暗示今後你將喜歡從事哪種類型的項目。重點說明你與你所應聘的工作職位相關的目標。麵試官想知道你如何將過去的主動性和成就在他公司裏變為現實。
Q:What accomplishment is your greatest source of pride?
A:Im proud of how we turned a profit at our hospital in the first year under private management. Now that goals been
accomplished, and Im ready to do the same for another hospital; thats why consulting within the industry appeals to me so much.
問：如果我聘用你，你首先能作出什麽成績？
答：我可以幫你增加在原始設備製造商市場的業務。我已經做了四年原始設備製造商承包商，我知道怎樣組織有盈利的交易。
給麵試官清晰明確的證據來說明隻要該公司一旦聘用你，該公司就能馬上受益。重點說明你將采取的行動，務必說明你的目標是切合實際的。
你能不能說出該公司和行業的具體知識，而且說明這些知識與你在工作和你在部門中的角色有關？
Q:If I hired you today, what would you accomplish first?
A:I could help you increase your business within the OEM market. As an OEM contractor for four years, I understand how to structure deals that will be profitable.
問：對你來說什麽樣的成績最難獲取？
答：剛開始工作時，我覺得跟市場調查人員一起合作很困難，主要原因是大學期間我數據統計和市場調查內容學得不好。我決定參加有關市場調查的研討會，這個研討會確實令我增加了自信。現在我跟調查組工作時不再感到為難了，而且我知道提什麽問題來獲取對我有意義的信息。
談你在有困難、缺乏訓練或經驗不足的情況下仍能取得的成就，這個問題允許你談及如何克服弱點。
Q:What accomplishment was the most difficult for you to achieve?
A:I found it intimidating to work with the marketingresearch staff when I started my job, mostly because I hadn't done well in statistics or market research during college. What I decided to do was enroll in an executive seminar on market research,
which really boosted my confidence. Now I dont feel at a disadvantage when I meet with the research group, and I know what questions to ask to get information thats meaningful to me.
問：到目前為止你最大的成就是什麽？
答：讓我感到自豪的是我為校籃球隊效力4年，而且能以合格的GPA按時畢業。和我同隊的女同學要麽少修了學分，要麽使整個年級受到影響。
我相信我能承受的原因就是有堅定的決心。我從不讓自己對事情抱有幻想，而是按時完成並取得好成績。因此，作為專業顧問，我確信積極的態度具有重要意義。
確保你所談到的成就與你現在所應聘的工作有關係，同時要注意你的回答不能是最好的已成過去，在提及你取得很好成就的同時，要明確表達你的信念，那就是你以後能做得更好。
Q:Whats your greatest achievement to date?
A:Im proud of the fact that I graduated on time with a solid GPA while I played varsity basketball for four years. A lot of the women on my team either took a reduced course load or let their grades suffer. I believe the reason I got through it all was sheer determination; I never even let myself visualize anything but finishing on time and with good grades. So I firmly believe, as a professional counselor, in the importance of a positive outlook.
問：談談你要自我努力才能取得的成就。
答：我要做兩份工作才能使自己讀完大學。平時在報社兼職；周末時，我做地產代理。要安排好3份時間表確實很有挑戰性，但我做到了，因為
不用學校的貸款而畢業對我來說很重要。這是一個讓你談及你過去的技巧的機會，或你的工作需要準確的安排時間的技巧。你如何將精力集中於工作上？
Q:Tell me about something you accomplished that required discipline.
A:I had to work two jobs to put myself through graduate school. I interned at the newspaper while I studied journalism during the week. Then on weekends, I sold real estate. Juggling those three schedules was a challenge, but I did it because it was important to me to graduate without school loans.
第三部分(11 ～15問)
問：你的同事靠你處理什麽樣的問題？
答：大家通常靠我來勸解客戶的不滿情緒。眾所周知我在客戶麵前從不發脾氣。
這個問題給應試者一次很好的機會來顯示他的獨立性、個性力量和職業道德。如果你能證明你在工作中與他人合作愉快而且在同事中享有聲望，那麽麵試官會加深對你的印象。
Q:What situations do your colleagues rely on you to handle?
A:People often rely on me to handle client confrontations. Im known as a person who never loses my temper in front of customers.
問：談談你在小組中或委員會中滿足別人的需求。
答：我在委員會中審查公司的請病假政策。有一位職員濫用這項政策外出度假。作為小組正直的成員，我在5年任期內基本上沒有請過病假。最後我提出了一個設想，那就是允許一周的病假，但要自覺地把這一周病假算進家庭假期中，公司正在考慮這個建議。
告訴麵試官你在團隊事務中的主動行為。你通常在團隊裏扮演什麽角色?
Q:Tell me about a need you fulfilled within a group or a committee.
A:I worked on the committee to review our company's policy on sick leave. One of our employees was abusing the system in order to gain vacation time. I served as the objective member of the group, having used virtually no sick leave in five years of employment. I ended up presenting an idea that the companys now considering, which is to allow up to one week of sick time to be voluntarily allocated to extra family leave time.
問：談談你如何支持和協助集體獲取共同的目標。
答：為了實現股東利益的目標，我通過舉辦促銷活動來清減貨倉的存貨，而且為顧客、供應商、攤販和股東舉行預展。參加者可用三折的價格購買新的、但看得出有點小毛病的電子部件。從這筆買賣上我們賺了兩萬美元。
麵試官要應聘者證明其曾經完成共同目標的一個項目。哪些團體、部門或顧客從你的努力中受益？舉出具體的例子說明，不要太籠統。重點說明你通過擴展你自己的小組或部門以外活動而產生利益。
Q:Tell me how youve supported and helped attain a corporate goal.
A:I helped meet our goal of value to stockholders by holding a fire sale of goods to clean out our warehouse. The public was invited, with a preview for customers, suppliers, vendors, and stockholders. Attendees bought new but visually imperfect electronics components at 70 percent reductions. We cleared twenty thousand dollars from sales of equipment we'd written off.
問：談談靠你的努力取得的可量化的成果。
答：我曾經調整存貨計劃，而且使重新訂貨功能自動化。這個過程在過去需要40小時，現在隻需要3小時。描述一項具體的成果，該項成果能帶來可觀的利益。用實例證明你的付出比所期望的更多。你取得的成果是否比期望的更大？又是如何取得的呢？
Q:Tell me about a quantifiable outcome of one of your efforts.
A:I reorganized inventory planning and was able to automate the inventoryreorder function, which used to be a fortyhour process and now takes only three hours.
問：談談你提前完成的一個項目。
答：我負責一項新產品的生產。總的來說，每個階段都沒有遇到太大的阻力，部分原因是運氣較好。在每個生產階段，我都細致地要求所有組員提前兩天對生產狀況作檢查，我相信這樣做會起作用。新產品投放市場比原計劃提前了兩周，這對於我們這個行業來說很重要。一般情況下，這個行業的產品存放在貨架上的時間要少於一年。
這裏應重點說明你如何設定目標和日程表，如何衡量結果，如何實施計劃。這個問題的目的是顯示你完成任務所付出的努力，如果你的項目需要團隊努力的話，就顯示你的領導才能。
Q:Tell me about a project you completed ahead of schedule.
A:I was in charge of a new product rollout, In general we completed each phase without a major setback—which was partially luck—but I also systematically called two days ahead of every deadline to check the status with all groups involved.
I believe that made the difference. The launch took place two weeks ahead of plan—a significant period of time in our industry, where shelf life for products is generally less than one year.